Mission Statement
The mission of HEWFCU is to:
"Exceed our members' expectations in our commitment to their financial success."
We offer products and services that allow our members to reach their financial goals and to provide a level of customer service that not just meets, but exceeds their expectations.
HEW Federal Credit Union's Commitment to Members
As a member-owned, not for profit financial cooperative, HEW Federal Credit Union is committed to our members. We will continue to treat all members with respect and dignity and we will offer honest, fair service to all members at all times. We will deliver a range of low cost products and services to the diverse economic and social make-up of our members and potential members. We will continue to look for better ways to reach out to the underserved in our field of membership. We will continually, in all facets of operations, demonstrate the value of membership in HEW Federal Credit Union.
We will monitor and communicate our service to members in a meaningful way so that members, potential members, legislators and the community at large will understand and appreciate the unique role that member-owned financial cooperatives play in their lives.
Throughout HEWFCU's strategic plan, we will put forth every effort to enable our members to become financially self-sufficient and successful. We will place high importance on member education and the teaching of financial thrift.
This Statement of Commitment to Members is consistent with our credit union principles of "Not for Profit", "Not For Charity, But For Service" and our philosophy of "People Helping People". This statement represents good business practices that ensure the financial strength of our credit union on behalf of our members.
Service to Members
HEW Federal Credit Union strives to offer products and services designed to improve the economic and social well being of all members from all socioeconomic backgrounds, including low- and moderate-income members, and to return financial value to all those who participate in our member-owned financial cooperative.
Member Education
HEW Federal Credit Union is committed to member education and social responsibility, including providing financial education to members and potential members that will improve their quality of life, while promoting credit union uniqueness, philosophy, and values.
Involvement/Governance
HEW Federal Credit Union will continue to preserve credit union democratic principles, including demographic representation and volunteer participation in credit union activities.
Diversity
HEW Federal Credit Union recognizes the value of demographic diversity in staff as well as in volunteers, and will strive to bring people of diverse backgrounds and experiences into leadership and other roles at the credit union.
Commitment to the Credit Union Movement and other Cooperative Activities
HEW Federal Credit Union will work to build and strengthen our unique credit union movement by providing financial and in-kind resources to others within the credit union community, and by actively advocating the credit union difference at all levels of the government and in other appropriate public forums. In addition, HEW Federal Credit Union will participate in local, state and national cooperative activities as appropriate, and will strive to build and strengthen relationships with other sectors of the national cooperative movement.
Current Activities that Support the Credit Union Movement
- Volunteer board service on DC Credit Union League by CEO
- Members of CUNA and D.C. Credit Union League
- Cherry Blossom Race Sponsor
- Service on other Committee/Roundtables by HEWFCU Staff
- All American Days
- International Credit Union Day
Public Service / Corporate Citizenship
HEW Federal Credit Union strives to be an active partner not only in the community, but also within the field of membership that we serve in an effort to enhance both the economic well being of members. We recognize that practicing good Corporate Citizenship supports the Credit Union Philosophy of "People Helping People", furthermore, it will raise the overall level of social and economic well being of those in our community, helps to strengthen ties within the community, and better position us to reach out and serve.
- Sponsor of committee for Citizen Awareness video to be distributed to public school, cable television stations, chambers of commerce, public libraries and others in the District of Columbia. Represntative Eleanor Holmes Norton and news commentator Howard K. Smith also appear on the educational videotape with HEWFCU. This program has been very well received by those interested in learning more about how the U.S. Congress operates.
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