Frequently Asked Questions

What should I do if I forget my debit or credit card pin number?
What are the daily withdrawal limit on HEWFCU VISA's?
Can the VISA Check Card be used at ATMs?
Can I open a checking (share draft) account without a savings account?
What is Internet Home Branch?
What is HEWFCU's routing number?
How much is BillPayer?
Can I pay bills from my savings account?
What is BillPayer?
Can I reorder checks online?
What should I do if I forget my debit or credit card pin number?

Call Member Services at 202.488.5400 ext. 3 or 1.800.742.5582  A copy of your pin or a new pin will be issued in seven to 10 business days.

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What are the daily withdrawal limit on HEWFCU VISA's?

The daily withdrawal limit is $400 per day. 

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Can the VISA Check Card be used at ATMs?

Yes.  It can be used at any ATM as well as any outlet that accepts VISA.

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Can I open a checking (share draft) account without a savings account?

No.  To be a member of HEW Federal Credit Union, you must have a savings account.  Once the savings account is open, you may then open a share draft account.

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What is Internet Home Branch?

This is HEWFCU's home banking product. Members can conduct financial transactions via the Internet 24 hours a day.

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What is HEWFCU's routing number?

Our routing number is 254074688. Members may need our routing number for direct deposits, wire transfers and personal checks.

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How much is BillPayer?

HEWFCU's BillPayer is free to all members upon registering for the service.

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Can I pay bills from my savings account?

No. BillPayer is only available for members with a checking account.

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What is BillPayer?

BillPayer is HEWFCU's electronic version of a checkbook. You can use your computer to pay bills on a single occurrence or recurring basis. You can pay any bill using BillPayer.

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Can I reorder checks online?

Yes. Visit Deluxe to send in your order.

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