| What is the cut-off time for making payments? |
| Can I pay bills from my savings account? |
| How much is BillPayer? |
| What is BillPayer? |
| Can anyone else access my account? |
| When do transactions post to my account? |
| In Internet Home Branch, is my account information secure? |
| What is Internet Home Branch? |
| What can I do in Online Home Banking? |
| What are closing costs? |
| Is there a minimum or maximum dollar amount for payments? |
| Is there a limit on the number of bills I can pay using BillPayer? |
| When I add payees on BillPayer, are they all paid electronically? |
| Are all of the payees on the existing payee list paid electronically? |
| Will all of the payees on my Add list be paid by check? |
| If the merchant has the same name, does it matter that the merchant has a different billing address than the one to which I am used to sending my payjment? |
| When can I start making payments? |
| How do I check my payment status? |
| What if I need to modify a scheduled payment |
| Can I pay a bill for someone else? |
| Why does it take so long between the time I add a merchant to my list and the time I can make payment to them? |
| Are there payees that BillPayer will not pay? |
| What if I enter incorrect payee information |
| I made a payment to a merchant through BillPayer and it has not been credited to my account. What should I do? |
| How long does it take to resolve Payment Inquiries? |
| If my bill was paid late, who pays for the late charges? |
| What happens if there are insufficient funds in my account to cover a payment? |
| Can I stop a payment? |
| For payments scheduled as "Future" or "Recurring" |
| What happens if I forget my PIN? |
| Can I get a membership application online? |
| How do I know if I'm eligible for HEW membership? |
| How does my organization or company offer HEW as a benefit? |
| Can I reorder checks online? |
| What is HEWFCU's routing number? |
| What is a down payment? |
| What is an escrow? |
| What is Homewowner's Insurance? |
| What are points? |
| What is prepayment? |
| What is PMI? |
| What is a homewoner's warranty? |
| What is an appraisal? |
| What is an inspection? |
| Can I open a checking (share draft) account without a savings account? |
| Can the VISA Check Card be used at ATMs? |
| What are the daily withdrawal limit on HEWFCU VISA's? |
| What should I do if I forget my debit or credit card pin number? |
|
| What is the cut-off time for making payments? |
 |
Payments must be set up before 6:00 am EST on business days (any weekday that HEWFCU is open for business). |
|
|
| Can I pay bills from my savings account? |
|
No. BillPayer is only available for members with a checking account. |
|
|
| How much is BillPayer? |
|
HEWFCU's BillPayer is free to all members upon registering for the service. |
|
|
| What is BillPayer? |
|
BillPayer is HEWFCU's electronic version of a checkbook. You can use your computer to pay bills on a single occurance or recurring basis. You can pay any bill using BillPayer. |
|
|
| Can anyone else access my account? |
|
Absolutely not. Information on Internet Home Branch is not public. Only you can access your account information using your PIN.(Unless you share your password with another person) |
|
|
| When do transactions post to my account? |
|
When you perform a transaction on Internet Home Branch, posting will occur immediately. |
|
|
| In Internet Home Branch, is my account information secure? |
|
Yes. At HEWFCU, your account information is very secure. We use the latest technology protected by encryption. |
|
|
| What is Internet Home Branch? |
|
This is HEWFCU's home banking product. Members can conduct financial transactions via the Internet 24 hours a day. |
|
|
| What can I do in Online Home Banking? |
|
You can access your Credit Union accounts and process transactions 24 hours a day, seven days a week. Through Home Banking Online you can: - Make inquiries of your credit union deposit accounts, loan accounts, credit card activity, and mortgages
- Check account balances.
- Transfer funds between your checking, regular shares, money market shares, minor shares, or loan accounts.
- Setup and receive on-line periodic statements by clicking on the e-Statement Selection Button.
- Make check inquiries and view copies of your checks.
- Place stop payment orders.
- Customize - Change your Home Banking Online PIN and your e-mail address registered with us.
- Request additional services, such as: change of address, change Audio Response PIN, set up automatic transfers between Home Banking accounts, automatic transfer to pay Home Banking loans, and automatic transfer to pay VISA.
- Open additional share accounts, under your existing account structure in which you have provided us with a signed membership agreement.
|
|
|
| What are closing costs? |
|
Besides the down payment, home buyers must be prepared to pay a number of additional up-front costs. Collectively called 'closing costs'; these expenses typically range from 1�% to 3% of the amount of the mortgage.
|
|
|
| Is there a minimum or maximum dollar amount for payments? |
|
Yes. The maximum amount for any single payment is $20,000.00. There is no minimuum amount. |
|
|
| Is there a limit on the number of bills I can pay using BillPayer? |
|
No. |
|
|
| When I add payees on BillPayer, are they all paid electronically? |
|
Not necessarily. Not all payees have the ability to accept payments elctronically. Thse who cannot accept electronic payments will be paid by check, sent by the BillPay system. |
|
|
| Are all of the payees on the existing payee list paid electronically? |
|
No. The "existing payee" list means that all of these vendors have had addresses verified and are already on the system. |
|
|
| Will all of the payees on my Add list be paid by check? |
|
Not necessarily. It all depends on what kinds of payment the merchants can accept. Anyone added throught the Add option automatically defaults to check, however, until verification is completed. |
|
|
| If the merchant has the same name, does it matter that the merchant has a different billing address than the one to which I am used to sending my payjment? |
|
Yes. You must only use vendors from the pre-verified Find Payees list where the address you mail the bill to is the same as that listed for the vendor. It could be an entirely different company, or a different sales office that has no ability to apply your payment to an account that they don't recognize. If the name of the company and the address don't match, you should add the vendor and all the iformation yourself under "Add Payee". |
|
|
| When can I start making payments? |
|
If the merchant is listed on the "Master List", payments can begin immediately. If the merchant was entered into you Add list, the status will change to activate when the verification procedure has been completed (10 business days at the most). You will receive an error message stating that you cannot pay a vendor if you attempt to pay a merchant before the verification is complete. |
|
|
| How do I check my payment status? |
|
Click on the "Payment History" button, and you will see a status on each of your payments, as folows:
- In Process - The payment has been sent by HEWFCU to BillPayer Processor and is awaiting further action. At this point, a payment has not yet been sent to your payee, but the money has been debited from your account.
- Payment Sent - The payment has been processed by BillPayer Processor and sent to your payee, either electronically or by check.
- Check Cleared - Your payee has deposited the check. For electronica payees, the final status will be "Payment Sent".
|
|
|
| What if I need to modify a scheduled payment |
|
While a payment is still listed under the "Pending Payment" section, changes can be made to the payment at any time. After the payment has been picked up for processing, and the payment has moved to "payment History", no changes can be made. |
|
|
| Can I pay a bill for someone else? |
|
Yes. As long as you are using funds in your checking account, you can pay a bill for someone else such as your mother, children, etc. Simply input the person's name under "Name on Account". |
|
|
| Why does it take so long between the time I add a merchant to my list and the time I can make payment to them? |
|
The 10 days is a minimum: in many cases, you will have verification before that time. BillPayer must find out whether that merchant can accept electronic payments. If the merchant is able then BillPayer must get all of the relevant information to set them up on the system. The time that takes depends on the responsiveness of the merchant. |
|
|
| Are there payees that BillPayer will not pay? |
|
Yes. Excluded payees are governmental agencies (including but not limited to federal, state and local taxing authorities), collection agencies, as well as the recipients of court-ordered payments such as child support and alimony. Payments to any persons or organizations outside the U.S. are also excluded |
|
|
| What if I enter incorrect payee information |
|
It is very important that you enter your information accurately. A wrong address may result in a payment not being received by your merchant by the designated due date. Also, a wrong account number could result in the payment being posted to the wrong account. |
|
|
| I made a payment to a merchant through BillPayer and it has not been credited to my account. What should I do? |
|
- Check your records. Often, a typing error or date error is responsible for a missing payment.
- Wait at least four business days for an electronic payment and seven business days for a check payment.
- Call the merchant at the end of this time to see whether they have received the payment.
- Submit a Payment Inquiry to HEWFCU. You can initiate a Payment Inquiry online or by calling (202) 488.4500, (800) 742.5582.
|
|
|
| How long does it take to resolve Payment Inquiries? |
|
The BillPayer service standard is that 80% of all payment inquiries are resolved within 10 business days. The majority of payment inquiries are resolved within five business days. HEWFCU's ability to resolve payment inquiries quickly is dependent on the degree of merchant responsiveness. |
|
|
| If my bill was paid late, who pays for the late charges? |
|
You are responsible for any late fees that occur because of the following: - You do not have sufficient funds in your account to make the payment on the processing date.
- The estimate of time to allow for delivery to the payee is inaccurate.
- There are delays in mail delivery.
- There is a change of payee address or account number.
- Any payee fails to account correctly for or credit the payment in a timely manner.
- There are technical difficulties.
- A court order or legal process prevents the Credit Union from making a transfer or payment.
- We have a reasonable basis for believing unauthorized use of your PIN and/or designated account may be or is occurring.
- You default under any other agreement with us or if you or we terminated this Agreement.
- Any other circumstances beyond the control of HEWFCU occur.
- The system was not working properly and you knew about the breakdown when you started the transaction.
|
|
|
| What happens if there are insufficient funds in my account to cover a payment? |
|
If the payment would overdraft your account, we are unable to process the Payment Request. The item cannot be reprocessed: you will need to initiate a new payment to the merchant. If your regularly incur Nonsufficent Funds (NSF) fees or want to protect yourself from an overdraft situation, you may want to consider applying for an Overdraft Line of Credit. |
|
|
| Can I stop a payment? |
|
For a payment scheduled for "Today" Payments designated, as "Today" transactions cannot be stopped, canceled, or changed using BillPayer once your BillPayer session is terminated. HEWFCU may be able to stop payments to a payee who accepts only check payments. You must telephone Member Services at (202) 488.5400. If we are able to stop a payment, you will be billed a $25.00 stop payment fee (per item). |
|
|
| For payments scheduled as "Future" or "Recurring" |
|
You may use BillPayer to cancel the transaction. You must cancel the payment or by midnight of the day before the scheduled processing day.If you stop a payment on a reoccurring transaction, the next scheduled transaction as well as all future transactions will be stopped. Therefore, if you wish to reinstitute a reoccurring payment, you will have to set up the reoccurring payment again
|
|
|
| What happens if I forget my PIN? |
|
If you forget your PIN, contact member services. |
|
|
| Can I get a membership application online? |
|
Yes. Just fill out a Membership Application. Be sure to check and see if you're eligible to join. |
|
|
| How do I know if I'm eligible for HEW membership? |
|
Our field of membership page indicates what organizations are eligible. If you or a family member are employeed by one of the organizations listed, you are eligible for membership. You may also join HEW if you live, work, worship, or attend school in the entire city of Washington, D.C. |
|
|
| How does my organization or company offer HEW as a benefit? |
|
It's easy! Just copy our SEG Request Letter onto your company letter head, signed by the CEO, President, or Vice President. Once we have received it, we will send it to CUNA for approval. After it's approved by CUNA, our Board of Directors will meet for approval. Upon the Board's approval, we will contact you and send your company information regarding SEG status. |
|
|
| Can I reorder checks online? |
|
Yes. Visit Deluxe to send in your order. |
|
|
| What is HEWFCU's routing number? |
|
Our routing number is 254074688. Members may need our routing number for direct deposits, wire transfers and personal checks. |
|
|
| What is a down payment? |
|
Virtually all home buyers rely on a mortgage loan to finance a home. Few mortgage loan programs will enable you to finance the full purchase price of a home. Instead, you will have to contribute a portion of the cost from your own funds (called down payment). |
|
|
| What is an escrow? |
|
An escrow is an arrangement where a neutral third party holds the funds and documents that change hands during the home selling and buying process. An escrow officer sees that items in the purchase contract are carried out and appropriate parties are paid. |
|
|
| What is Homewowner's Insurance? |
|
Lenders require home buyers to purchase home-owner's insurance. This protects you against fire and, in some areas, floods as well. Most policies also protect the homeowner against theft and liability should someone be injured on the property. |
|
|
| What are points? |
|
Points are finance charges paid to the lender as part of the closing costs. Each point equals 1% of your total mortgage loan. Points can be negotiable and are sometimes tied to your interest rate. Paying more points to get a lower interest rate may be a good idea if you plan to take a long-term loan. |
|
|
| What is prepayment? |
|
Making early or extra payments towards the principal (amount borrowed). Prepayment can shorten the length of your mortgage and thus lower your total interest.
|
|
|
| What is PMI? |
|
Private Mortgage Insurance - Insurance the buyer carries to guarantee that the lender is paid off if the buyer defaults on a mortgage. It's required for all mortgages with less than a 20% downpayment. The exact amount depends on the amount of the loan and the size of the down payment. It is usually a few hundred dollars.
|
|
|
| What is a homewoner's warranty? |
|
This warranty covers any repair to the structure, mechanical systems, and major appliances of the house for a certain time. This warranty is usuful when purchasing an older home. |
|
|
| What is an appraisal? |
|
An evaluation of the property's value. The appraiser visits the house and reviews recent selling prices of similiar homes within the area. You will probably pay an appraisal fee at closing or before.
|
|
|
| What is an inspection? |
|
An evaluation of the property to find out if there are any problems with it that could change its value. The inspection also helps you decide if there are any items that you want the seller to repair before the final contract is signed. The inspector prepares a detailed report indicating any problems found, after inspecting the entire home. |
|
|
| Can I open a checking (share draft) account without a savings account? |
|
No. To be a member of HEW Federal Credit Union, you must have a savings accoun. Once the savings account is open, you may then open a share draft account. |
|
|
| Can the VISA Check Card be used at ATMs? |
|
Yes. It can be used any any ATM as well as any outlet that accepts VISA. |
|
|
| What are the daily withdrawal limit on HEWFCU VISA's? |
|
The daily withdrawal limit is $400 per day. |
|
|
| What should I do if I forget my debit or credit card pin number? |
|
Call Member Services at 202.488.5400 ext. 3 or 1.800.742.5582 A copy of your pin or a new pin will be issued in seven to 10 business days.
|
|
|
