New Phone System is now Fully Operational

7/20/2005

A few weeks ago, we installed a brand-new, state-of-the-art phone system in all locations across the Credit Union. The new system has worked quite well so far, and members are experiencing shorter wait times, faster overall response, and more information options. The new system prompts and the departmental call queues have allowed our valuable members to reach their departmental choices faster, and to access account information more directly.
 
Like anything new, the phone system has had a few minor complications, which we are expeditiously resolving. A few calls in the past few weeks may have been dropped or misdirected, but the issues that caused these errors are quickly being resolved. The new phone system will greatly improve member communication in the long-run, and we ask for your understanding and patience in the next few weeks. We anticipate the phone system being an effective and vital communication tool to correspond with our members, along with the Web site, quarterly Newsline, monthly statements, and various e-mail communications!
 
Please remember, if you are looking to obtain account balances, transfer funds between accounts, or check to see if a check(s) have cleared – Internet Home Branch, our online banking service, can help you perform these functions in a matter of seconds! Our 24-hour automated touch-tone based service known as PAL can also help you perform these routine tasks from the comfort of your home or office as well. Give them both a try! Thank you for your continuing loyalty and understanding as we take the steps necessary to serve you better and more fully!
 

Contact Information
HEW Federal Credit Union